Position Details
Reference Number 36406
Position Title Patient Liaison Project Officer
Employment Type Fixed Term Full Time
Entity Monash Health
Department Financial Services
Location Monash Medical Centre Clayton
Position Summary
  • Strong written and verbal communications skills
  • Exposure across Monash Health
  • 7 Month contract

About Monash Health

Monash Health is Victoria’s largest public health service.  We are proud to provide healthcare to one quarter of Melbourne’s population across the entire life span from newborn and children, to adults, the elderly, their families and carers. 

About the role:

The role of Revenue Services is to maximise the identification, capture and collection of revenue in a timely, accurate and transparent way across Monash Health.

Revenue Services is a customer focused department that works closely with patients, families, carers and staff to identify the most suitable funding classification available to a patient. The Patient Liaison Officer (PLO) is the intermediary link between Revenue Services and the patient, family or carer. It is a customer service focused role and is responsible for providing patients, relatives, carers and staff with relevant information regarding Private Health Funds, Work Cover, Transport Accident Commission (TAC), Department of Veteran Affairs (DVA) and Medicare Ineligible. Correct classification increases the availability of services to the patient and increases revenue opportunities for Monash Health.

The Patient Liaison Project Officer will be responsible for improving the publications and information available to patients, family and staff to encourage private and compensable admissions for patients who have eligible Private Health Insurance.

The position reports to Revenue Services team leader and will assist to increase the awareness of the private in public initiative across Monash Health to increase the capture of private and compensable revenue and growing the private practice profile across Melbourne Health.

The Patient Liaison Project Officer will also be required to work across a range of revenue initiatives and activities at Monash Health.

Monash Health employee benefits:

  • Salary packaging
  • Onsite staff parking
  • Discounted banking (BankVic)
  • Onsite Gym
  • Access to professional development courses and seminars

Monash Health will offer:

  • salary packaging
  • friendly and supportive culture
  • opportunity to experience various teams
  • on-going supervision and professional development

What’s in it for you?

You will be part of a dynamic changing environment that will have future growth. You will also have access to a range of corporate benefits, including salary packaging options that can significantly increase your take home pay and access to staff car parking.

Monash Health recognises the value of equal employment opportunity and is committed to patient safety and promoting fairness, equity and diversity in the workplace. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles.

Preferred candidates will require a clear Police Check and a current Working with Children’s Check prior to any offers of employment being made.

As part of our selection process, you may be invited by email to participate in an on-camera video interview. 

Please note, applications will be accepted via the Monash Health online Mercury System only. Email applications will not be considered.

Contact Person
Annalise Scarman Revenue Services Manager 92657949 annalise.scarman@monahhealth.org
David Anderson Director, Finance Operations 0417561674
Advertising Closing 22/02/2019
Proposed End Date 30/09/2019
Position Documents
PPLOPD PLOProjectOfficerNovember 2018.doc
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