Position Details
Reference Number 37886
Position Title Tele-Care Guide
Employment Type Fixed Term Full Time, Fixed Term Part Time
Entity Monash Health
Department Community Services
Location Greater Dandenong Community Health Service - Dandenong
Position Summary
  • Tele-Care Guides undertake a range of duties relating to monitoring the health and well being of patients at home
  • On the job training is provided

MonashWatch is a new service being piloted which aims to keep some of our most vulnerable patients, especially those with complex chronic health issues, healthier at home. In so doing we aim to reduce avoidable hospitalisations and Emergency Department presentations.                                                            

About the role

An exciting opportunity exists to be involved in a new innovative service pilot for enthusiastic and suitable candidates. As part of our expansion of the MonashWatch team, the Tele-Care Guide will undertake a range of duties relating to patient monitoring and administrative assistance.

The Tele-Care Guide will perform regular phone calls to patients, asking the patient to rate their health and when a deterioration in the patient’s health is detected a health professional in the MonashWatch team will respond. For many patients you will become an important regular contact.

The successful candidate will be a practical, culturally sensitive, flexible individual who receives on the job training to use specific journalising and data collection software application.

About you

You will have a caring disposition with a friendly, empathetic and engaging manner and be very well organised. 

You will enjoy working on a telephone and completing data entry, with excellent typing skills and well-developed written and verbal communication skills. You will have demonstrated that you have what it takes to deliver a positive consumer experience in a telephone based service.

Making a difference to some of our most vulnerable patients, especially those with complex chronic health issues will be important to you.

Monash Health recognises the value of equal employment opportunity and is committed to patient safety and promoting fairness, equity and diversity in the workplace. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles.

Preferred candidates will require a clear Police Check and a current Employee Working with Children’s Check prior to any offers of employment being made.

As part of our selection process, you may be invited by email to participate in an on-camera video interview. 

Please note, applications will be accepted via the Monash Health online Mercury System only. Email applications will not be considered.

Selection Criteria Fluent in language other than English

Proficient typist in English

Previous customer service experience

Computer and web based literacy
Contact Person
Basem Yousry Team Leader/Health Coach 0466334081
Caryn Tocker Program Manager 0418302417
Advertising Closing 26/06/2019
Proposed End Date 30/06/2020
Position Documents
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