Position Details
Reference Number 63729
Position Title Administration Officer - Customer Service
Employment Type Fixed Term Part Time
Entity Monash Health
Department MLSAI - Monash Lung Sleep Allergy Immunology
Location Monash Medical Centre Clayton
Position Summary
  • Provide Exceptional Customer Service, Face to Face and Phone
  • Provide High Level Administration Support
  • Part Time Position Available
  • The main focus of the Administration Customer Officer is to co-ordinate patient flow throughout the Specialist Consulting Clinics and to provide high quality customer service, including sensitivity when dealing with clients
  • It is the responsibility of the Administration Customer Officer to provide administrative and clerical services in order to ensure effective & efficient administration operations
  • The Administration Customer Officer reports to the Outpatient Services Manager and is responsible for undertaking clerical functions within the Specialist Consulting Clinics

About Monash Health

Monash Health is the largest public health service in Victoria, We are proud to provide health care to one quarter of Melbourne’s population, across the entire lifespan from newborn and children, to adults, the elderly, their families and carers. More than 18,000 employees work at over 40 care locations across south east Melbourne, including Monash Medical Centre, Monash Children's Hospital, Moorabbin Hospital, Dandenong Hospital, Casey Hospital, Kingston Centre, Cranbourne Centre and an extensive network of rehabilitation, aged care, community health and mental health facilities.

About You:

  • Excellent Customer Service skills, with a focus on being receptive to patient needs
  • Experience working within a Customer Service Environment
  • Display a commitment to ongoing professional development
  • Demonstrated ability to develop and meet operational objectives
  • Demonstrated ability to work in a dynamic, constantly changing environment and manage competing demands
  • Effective time management skills
  • Previous experience with iPM (Patient Management System) is essential
  • Previous experience working in a Specialist Consulting Clinic is essential

What We Offer:

  • access to Monash Health in-house learning portals to further expand your acute clinical skills & knowledge base
  • mentorship & career guidance
  • support to attend relevant forums & conferences
  • a supportive learning environment, should you wish to undertake

In addition, you will have access to benefits including salary packaging to increase your take-home pay, access to onsite staff car parking and gym, uniform and the Employee Assistance Program (EAP).

How to Apply

Monash Health recognises the value of equal employment opportunity and is committed to patient safety and promoting fairness, equity, and diversity in the workplace. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles.

Applications will only be accepted via the Monash Health online Mercury System only. Email applications will not be considered.

Existing Monash Health Employees should apply using your Monash Health employee account. For any queries regarding employee accounts contact Recruitment Services by email – recruitment@monashhealth.org.

Offers of employment can only be made once all required probity checks have been completed.  These include:

  • reference checks;
  • a clear Police Check conducted within the last three months;
  • a current Victorian Employee Working with Children’s Check (or proof of payment for same);and proof of immunisation.

A request to conduct probity checks does not guarantee that an offer of employment will be made. As part of our selection process, you may be invited by email to participate in an on-camera video interview. Under the Victorian Public Health orders, all employees working within the Public Health system must be fully vaccinated against COVID-19 and Influenza and are required to provide acceptable evidence of their vaccination status.  The current orders require evidence of three doses for COVID-19.

All applicants to positions with Monash Health will need to upload acceptable evidence of full vaccination against COVID-19 and Influenza as part of their application.  Acceptable evidence is a copy of your Immunisation History Statement which can be accessed via myGov. Offers of employment will only be made to candidates who can provide evidence that they meet full vaccination status.

Contact Person
Fiona Strong MLSAI - Outpatients Services Manager 0417 905 574
Advertising Closing 12/12/2023
Proposed End Date 23/11/2024
Position Documents
MLSAI Administration Officer supportingMaterial - MLSAI Administration - November 2023.docx
If you are an Employee of Monash Health, then you need to sign in with your Monash Health account using either your Monash Health Employee Number or Monash Health Email Address.
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